Services

“I am not so rich except in spirit. Everything else requires a different kind of effort.”

Purchasing Information:

The Gifted Pony takes most major credit cards, and prefers Visa/Mastercard/Discover, and Paypal.

We are happy to take paper checks, but must wait for them to clear before shipping. (Please use the shopping cart calculator to include proper shipping costs before writing out check.)

If you still have questions on payment methods- please call, we are happy to help! 860-201-5948

Shipping Information:

Orders placed outside the U.S. will be charged appropriate shipping according to the purchaser’s delivery time requirement. Orders are not final until the purchaser is contacted, responds, agrees to  international shipping charges.

Shipping Damage: In the rare event that damage is incurred during transit, the responsibility falls on the carrier. Should this happen, please contact the carrier immediately, and take photographs of the damaged packaging and contents for proof, preferably before and after before opening. Please ALSO contact The Gifted Pony, as we will help lobby against the offending carrier if they will not honor responsible service.

Returns Policy:

The cost for all items returned will be honored if returned within 30 days, and in the same condition they were sent. Shipping and processing costs cannot be returned once item has been sent, and customer must be responsible for return mailing cost.

In the event merchandise is damaged during shipping, see Shipping Information. If customer can provide images of damaged merchandise, The Gifted Pony will replace damaged goods, or provide similar replacement if additional stock is unavailable. Please remember to provide current contact information when returning merchandise.

Quality Assurance:

The Gifted Pony makes every effort to ensure the quality of the products we sell. Used as intended, our products will hold up as described. Should an item not perform up to manufacturer standards, we will work to sort out a replacement. In the event a replacement cannot be made available, The Gifted Pony will replace full purchase price, less any shipping and processing fees incurred.

We invite any feedback you might have. If you’re happy, let us know about it! If you’re unhappy, let us know about that too!! Contact us at rmorris@thegiftedpony.com .

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The Gifted Pony, LLC


The Extras:

Alternate address shipping services available. Fill out delivery address during normal check out steps.